13 thoughts on “Manage your online reputation

  1. Gavin Wray

    Thanks for making this guide. You make clear sense out of what can seem a daunting task.

    I think the note on ‘don’t rush’ before you respond is definitely important. It can be tempting to try and resolve a discussion or answer a question quickly without taking the time to consider the motives behind a comment first. Good tip.

    Do you have suggestions on the listening tools or techniques available to first discover mentions of your organisation?

      

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  2. Michael Post author

    Thanks Gavin. As much as I’d love to claim that I came up with all those tips, they were essentially in the original document.

    I think quite a lot has been written about listening, so I’ll see if I can pull some of it together. For my own part I use Twitter Search, Google Alerts and Addictomatic, but I don’t have a particular strategy. I should though, so I’ll look into it a bit more.

      

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  3. Gavin Wray

    Thanks for the links Michael. Addictomatic is a new one for me; I’ll give it a whirl.

    I’ve been monitoring Twitter Search and have RSS feeds set up with Google Alerts. Felt that this was a little ad hoc and that others might be doing something more formal.

      

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  4. Helga

    This is remarkably helpful, thank you – it’s something I’ve tussled with for a while and this seems clear and cogent. 

      

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  7. Hans Luz

    Thanks for making this flow chart available. I like to use it as a hand out for some of my employees – also thanks for making it a CC license :)

      

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