communication

Will paid-for news create a new underclass?

  • November 9, 2009 at 5:35 pm
  • Categories: Citizenship, Ramblings, communication

  • What happens when paid-for news content online becomes sustainable and influential, but a significant chunk of people who are currently engaged and informed get news from other sources?
    (This is a very under-developed thought; I’m only putting it here because it’s too long for Twitter.)
    I never buy the Financial Times, but I used to read the [...]

Chiltern Railways impress with their use of Twitter

  • August 24, 2009 at 5:47 pm
  • Categories: communication

  • A couple of times I have voiced on Twitter my frustration with the arm rests on Chiltern trains. It hadn’t occured to me that the company might be listening.
    Since nothing happened the first time I tweeted, I suspect that Chiltern were not using Twitter then. However, when I tweeted again recently…
    “I’ve asked before & I’ll [...]

Should we worry about delivering online content to offline users?

  • September 11, 2008 at 9:16 am
  • Categories: Accessibility, Design, communication

  • In a recent forum* post someone asked how to deliver online content to offline users. An understandable question maybe, but (I believe) a mistaken objective: communicating effectively should be more important than ensuring everyone has the same experience.

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