Tag: customer service

Chiltern Railways impress with their use of Twitter

  • August 24, 2009 at 5:47 pm

  • A couple of times I have voiced on Twitter my frustration with the arm rests on Chiltern trains. It hadn’t occured to me that the company might be listening. Since nothing happened the first time I tweeted, I suspect that Chiltern were not using Twitter then. However, when I tweeted again recently… “I’ve asked before [...]